Refund and Returns Policy

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Refund and Returns Policy

Welcome to The Bagru Vastra Kala!

At The Bagru Vastra Kala, we take utmost care in handcrafting and inspecting our Kota Doria sarees, cotton sarees, suits, bedsheets, and fabrics before sending them to you. We want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully.

1. Eligibility for Returns & Exchanges

  • Timeframe: You can request a return or exchange within 7 days of receiving your order.

  • Condition: To be eligible for a return, your item must be unused, unwashed, and in the exact same condition that you received it. It must also include all original product tags and packaging.

  • Applicable Items: Defective, damaged, or incorrect items delivered by us are fully eligible for return or exchange.

2. Handcrafted Products Disclaimer (Important)

Since our products feature traditional Bagru hand block printing and are handcrafted by local artisans, minor variations in prints, slight color differences, or minor weaving irregularities are natural characteristics of handmade textiles. These are not considered defects and are not eligible for returns.

3. Non-Returnable Items

  • Items that have been used, washed, or altered.

  • Products customized or specially dyed on customer request.

  • Items returned without original packaging and tags.

4. Return Process

If you wish to return or exchange an eligible item, please follow these steps:

  1. Contact us within 7 days of delivery via WhatsApp or phone with your Order Number and clear photos/videos of the product (in case of damage or defect).

  2. Once your return request is approved, we will guide you on how and where to ship the product back to us.

  3. Shipping charges for returning items (unless the product received was damaged or incorrect) are generally borne by the customer.

5. Refunds (If Applicable)

  • Once your returned item is received and inspected by our team, we will notify you via email or WhatsApp regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or bank account within a few working days.

6. Contact Us

If you have any questions regarding our Refund and Returns Policy, please feel free to reach out to us:

  • Website: thebagruvastrakala.com

  • Email: support@thebagruvastrakala.com

  • Calling Number: +91 98874 89668

  • WhatsApp: +91 90242 90132